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Self-driving is definitely the best way to travel at one’s own pace and with the necessary liberty to enjoy the country views, sights and stops at is best. Nevertheless, we want our clients to feel safe, protected and to travel hassle-free. What better way to achieve this goal than offering them different coverage options to better suit their personal interests and safety. Our covers include: Europcar’s goal is to provide you with the utmost quality service in any situation. When you are involved in an accident, you have the choice of taking actions according to your immediate needs. This means that if at that moment you or someone travelling with you require urgent attention you may call 911 yourself. You may also call 800-800-8000 for the insurance officer to get to the site. Additional recommendations: 1. Call Europcar: This is a very important step to follow, so we can handle your requirements promptly. We would appreciate if you have your rental agreement number or the vehicle’s license plate number with you when calling. You can reach us at the following numbers: - 357-3838 EMERGENCY SERVICE (24 HOURS) We advise you to report if there are persons injured who need medical attention in order to contact 911 and send an ambulance immediately. 2. Please wait for the traffic officer; you must have a report from him in order to file a cover claim. We will take care of contacting the Traffic Department for his prompt arrival. 3. Please wait for the Insurance Institute Inspector; you must have a report from him in order to file a cover claim. We will take care of contacting the National Insurance Institute (I.N.S) for his prompt arrival. 4. You must be sure to look out for your personal belongings. We have had reports of luggage and other personal belongings being stolen from accident sites. 5. You must not leave the vehicle unattended, unless absolutely necessary, in which case we advise to lock all doors. 6. If you are able to take any pictures of the accident site and vehicle(s) or property(ies) involved, you may proceed to do so. This would be very helpful when filing the claim to the Insurance Company. 7. Remain calm, and collaborate with the police or traffic officers at all times. Do not give money to any official, they are not allowed to charge or accept money for any services they may provide, this is against the Law.
Europcar’s vehicle: With the mandatory LDW LOSS DAMAGE WAIVER COVER), you are covered for any payments for damages made to the vehicle, AFTER the excess amount, which depends on the category of vehicle rented. Categories Excess amount CAR CATEGORY DAILY RATE EXCESS AMOUNT What does this mean? This means that when an accident occurs, Europcar has to quote the amount of the damage made to our vehicle. If the damage quote is less than the excess amount, you will only be charged for the quote amount. If the damage quote is more than the excess amount, you will only be charged for the excess amount. So, as you can see, the customer always will pay the LOWEST amount. If you have purchased the optional SLDW SUPER LOSS DAMAGE WAIVER ($8 DAILY) cover, and the accident is not due to negligence, no charge will be made to your card. What is negligence? 1. DUI: Driving under the influence of alcohol or drugs. Other vehicles or properties: The Basic Third Party Liability Insurance (TPL or LIB), which is included in
the rate, provides coverage up to $500 USD for damages made to other vehicles
or properties, without any excess. This means Europcar will cover all the expenses
up to this amount, and the customer will not have to pay for any of these damages. You and your passengers: Europcar provides ALL our customers with a protection that covers up to $2,500 per vehicle, for medical attention of it’s passengers, including the driver. If you have purchased our PAI PERSONAL ACCIDENT INSURANCE ($3 DAILY), Europcar will cover an extra $400 USD per person for medical attention, and $4,000 USD per person in case of death or permanent injury, without any excess. This means Europcar will cover all the expenses up to the amounts specified above, and you will not have to pay for any of these bills.
Europcar’s vehicle: You will provisionally be charged for the damage (quote or excess, whichever
is the lowest) Europcar needs to guarantee the damage will be paid for by the responsible party of the accident. In first instance, the Europcar vehicle’s driver is responsible for anything that happens to the Europcar vehicle, unless otherwise accepted by the other party or confirmed by a Judge’s sentence. This means that if you have an accident and it is not your fault (provided
there is no negligence), the damage made to the Europcar vehicle will be quoted
and charged provisionally to your credit card, if the other party responsible
for the damage does not accept the blame. This will be taken to Court, and when
the Judge rules in your favor, we will immediately reimburse the damage amount
charged and have the other party pay us. You will not be responsible for Third Parties if the accident is not your fault.
It will be charged to the driver responsible for the accident. Payment for all medical attention, death / permanent injury compensation for passengers inside Europcar’s vehicle as well as others will be charged to the driver responsible for the accident.
None of Europcar’s covers will apply in the following cases: • Damages caused to tires.
In recent times we have had several reports on gangs working near the airport or coming in to San Jose, which puncture tires with a sharp object when vehicles are at a stop light, causing a flat. When the customer stops to check what’s wrong, these delinquents generously offer their help in changing the flat, and during this distraction they proceed to steal valuables from inside the vehicle. This is why we advise you of the following: Whenever and if you get a flat tire near the airport or coming into San Jose, or in a place where you feel someone is following you, we STRONGLY recommend NOT to accept any help in these cases, and if you do, we advise to watch out for your personal belongings, be very careful and aware of the person(s) helping out and never show any money you are carrying. We also advise to drive with doors locked at all times and windows up when in San Jose Downtown or in secluded places. If you have any questions or need help, you are welcome to call any of our stations, our 24-hour emergency service (357-3838) or the local TOLL FREE number 800-EUROPCAR for assistance.
By purchasing the new cover TDC ($5.00 additional, per day) you can be worry free if something should happen to the tires (flats or damages to the rubbers). This cover does not include damage made to the wheels.
MANDATORY: LDW ($12-$25 daily) covers Europcar’s vehicle in case of accident, theft
or total damage. Excess applies ($750). SLDW ($8 daily) covers LDW excess.
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